FAQ's
Frequenty Asked Questions
Is Cash on Delivery (COD) Available?
Yes, we offer Cash on Delivery (COD) as a payment option for certain orders, depending on the delivery location. Please check the payment options available during checkout.
How Do I Place a Return/Exchange Request?
To request a return or exchange, please visit our Returns & Exchanges page, fill out the required details, and submit the form. Our team will process your request and guide you through the next steps.
Are There Any Additional Charges for Returns/Exchanges?
Returns and exchanges are typically free of charge, unless specified otherwise. Please refer to our Return Policy for more details on specific conditions that may apply.
How Long Will My Order Take to Arrive?
Delivery times vary depending on your location and the product's availability. Typically, orders are processed and shipped within 2-5 business days, with delivery occurring within 7-10 business days. You will receive tracking information once your order has shipped.
How Will I Know if My Order is Placed?
Once your order is successfully placed, you will receive a confirmation email with your order details. If you do not receive an email, please check your spam/junk folder or contact our customer support for assistance.
What Happens if My Shipment Does Not Get Delivered on Time?
If your order is delayed beyond the expected delivery date, please reach out to our customer service team for an update. We will work with the courier service to resolve the issue as quickly as possible.
Are There Any Shipping Charges on Delivery?
Shipping charges may apply depending on the order amount, location, and the selected shipping method. The applicable shipping fee will be displayed at checkout.
Do You Ship Outside India?
Currently, we only ship within India. For international shipping, please keep an eye on our website for future updates.
Cancellation, Return/Exchange & Refund
How Can I Cancel an Order?
To cancel an order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will process the cancellation. Once the order is shipped, cancellations may not be possible, but you can initiate a return once the item is received.
What Happens to Orders Where Products Are Received in Damaged Condition?
If you receive a damaged product, please notify us within 48 hours of delivery. We will arrange for a return and replacement or refund based on the situation.
What Should I Do If I Receive a Different Item Than What I Ordered?
In case you receive an incorrect item, please contact our customer service team immediately. We will arrange for the return and dispatch of the correct item at no additional cost.
Within How Many Days of Purchase Can I Return My Order?
Returns are generally accepted within 14 days from the date of delivery. Please refer to our Return Policy for specific conditions and exclusions.
I Have Requested a Replacement. When Will I Receive It?
Once your replacement request is approved, it will be processed and shipped within 2-5 business days. You will receive a tracking number once your replacement item is dispatched.
Can I Return All Items?
Certain items such as intimate apparel, personalized products, and clearance items may not be eligible for return. Please check the product details or our Return Policy for exceptions.
When Will I Receive My Refund?
Refunds are processed once your return is approved and received. Typically, it takes 7-10 business days for the refund to be credited back to your original payment method.
How Do I Get My Refund for Discounted Items?
Refunds for discounted items are processed in the same manner as full-priced items, based on the original price paid. Please refer to our Return Policy for any additional terms related to discounts.
How Do I Get My Refund for Prepaid Orders?
For prepaid orders, refunds will be issued to the original payment method. The processing time for refunds typically takes 7-10 business days after the return is confirmed.
How Do I Get My Refund for Cash on Delivery Orders?
For Cash on Delivery orders, refunds will be processed via bank transfer or store credit, depending on your preference. Please provide your bank details when requesting a refund.
How Do I Check the Status of My Returned Order?
To check the status of your return, you can log in to your account and view your order details. Alternatively, contact our customer support team for an update on your return status.
Sizing Help
How Do I Determine the Correct Size for Me?
To determine the correct size, please refer to the size guide available on the product page. If you need additional assistance, feel free to contact our customer support team.
Payments
My Payment Was Deducted from My Bank Account, but the Order Wasn’t Placed. What Should I Do?
If your payment was deducted but the order wasn't placed, please check your email for an order confirmation. If you did not receive one, kindly contact our customer support team with your payment details, and we will assist you in resolving the issue.